Set the function to 'rewrap' and set the extension to '.mov' and click 'start function.' If the issue is indeed that for some reason you're having issues with the mp4 and mts containers but not. Here are some potential workarounds to get you editing:ĭownload Shutter Encoder and add the offending files to the list.

Under Preferences > Media, try disabling 'HEVC/h.264 hardware accelerated decoding.

With Premiere closed, locate your media cache directory (by default will be in /Users/ /Library/Application Support/Adobe/Common) and delete everything in the cache (don't worry, it will rebuild itself).

If you have an Nvidia GPU, ensure you are running the 'studio' drivers - not the 'game ready' ones.

Try running Premiere as administrator incase you've got a weird permissions issue going on.

Try using window > media browser to import the clips rather than drag-and-drop.

Thanks so much in advance, I will be so grateful for any suggestions as I can no longer use Premier Pro at all, since my two main cameras use those file types.įirst off a few very generic cut-and-paste type fixes that can sometimes solve issues like this: I made a video to show the problem and what it looks like which can be seen here: I can cancel the import and the software continues to run just fine. mp4 file but it does not progress at all no matter how long I wait. My problem is that an import dialogue box comes up when I attempt to import an.

My problem is NOT that only the video imports but no sound. mp4 file, the software continues to work fine. My problem is NOT that Premiere Pro freezes upon trying to import an. MTS files into premiere pro 2021, where as I could import anything into Premiere pro 2018. My problem is that I can no longer import any MP4 files or AVCHD. Unfortunately the old version has been removed from my computer and there does not appear to be any way of rolling back to it. While using Windows 7 I was stuck with using Premiere Pro 2018 since to go any higher you needed Windows 10.Now that I have windows 10 I updated all my adobe software, so now I have Premiere Pro 2021. I have just upgraded my operating system to Windows10 from Windows 7 Professional.

Hi All,I have been searching high and low for a solution to the problem I am having with Premiere Pro 2021 but I can't even find the problem described anywhere much less a solution, I am hoping someone here might have some ideas?!

Adobe premiere export mp4